Frequently Asked Questions

Frequently Asked Questions

Here we answer the most frequently asked questions about our products and services at Al Mawada Natural Oils.

About the products

Are your products 100% natural?

Yes, all our oils, honey and dates products are 100% natural without any artificial additives or preservatives.

Where do your products come from?

We are committed to selecting the best natural resources from Egypt and Arab countries, and we deal with reliable suppliers to ensure the highest quality.

Are your products certified?

Yes, our products have the necessary certifications and licenses from the competent authorities in Egypt.

What is the shelf life of the products?

The shelf life varies depending on the product type and is indicated on each package. Generally speaking:

  • Natural oils: 12-24 months
  • Honey: two years or more
  • Dates: 6-12 months
  • Tahini and nut butter: 6-12 months

How do I store the products?

It is recommended to store the products in a cool, dry place away from direct sunlight. Some oils should be refrigerated after opening.

Order and Payment

How do I place an order?

Simply select the products you want, add them to the cart, and then complete the purchase by entering your details and shipping address.

What payment methods are available?

We offer several payment methods:

  • Cash on delivery
  • Credit cards (Visa - Mastercard)
  • e-wallets
  • bank transfer

Is the payment secure?

Yes, we use the latest encryption technologies to protect your financial data, and all transactions are safe and secure.

Can I modify or cancel my order?

You can modify or cancel your order within one hour of submitting it. After that, the order is processed and cannot be modified. Contact us immediately if you wish to make any changes.

Shipping and Delivery

How long does delivery take?

Delivery typically takes 2-5 business days depending on your location. For full details, please see our shipping and delivery policy .

Do you ship to all governorates?

Yes, we provide shipping to all governorates of Egypt.

How much does shipping cost?

Shipping costs vary depending on the province and the weight of the order. You can find the exact cost when you complete your order.

Is there free shipping?

Yes, we offer free shipping for orders exceeding a certain amount (which is advertised in the offers).

How do I track my order?

We will send you a tracking number via email or text message once your order has shipped. You can use it to track the shipment.

Returns and exchanges

Can I return the product?

Yes, you can return unopened products within 14 days of receipt. See our return and exchange policy for details.

What if I receive a damaged product?

Contact us immediately within 48 hours with clear photos, and we will replace the product or give you a full refund.

How long does it take to get a refund?

After receiving the returned product and verifying its condition, the refund will be processed within 7-14 business days.

Usage and benefits

How do I use natural oils?

Each product has specific usage instructions printed on the packaging. Generally speaking:

  • For hair: Massage into scalp and leave for an hour before washing
  • For skin: Apply a small amount and massage gently
  • For food: Use as per recipe.

Can oils be used for children?

Some oils are safe for children, such as olive oil and coconut oil. It is advisable to consult a doctor before using essential oils on children.

Do your products cause allergies?

Our products are natural, but some people may be allergic to certain ingredients. It is recommended to perform a simple patch test on a small area of ​​skin before full use.

Communication and Support

How can I contact you?

You can contact us via:

What are the working hours?

We are open from Saturday to Thursday, from 9 am to 6 pm. Friday is a public holiday.

How long does it take to respond to inquiries?

We strive to respond within a maximum of 24 hours on working days.

Offers and discounts

Do you have any offers or discounts?

Yes, we offer regular deals and discounts. Subscribe to our mailing list to receive the latest offers.

How do I use the discount code?

Enter the discount code in the "Discount Code" field when completing the order before payment.

Can more than one discount code be used?

No, only one discount code can be used per order.

Didn't you find an answer to your question?

Feel free to contact us and we will be happy to help you!

Last updated: March 2026